Customer Care
When you need us, we’re here for you. Call customer service for live support
514-400-8966 For faster customer service, contact the appropriate customer support for your specific needs.
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Submit a claim
Need service or support? Start your request online and we’ll find you a solution. KSI Cuisine Solutions is committed to providing high-quality, robust packaging to protect your order. However, damage does happen sometimes. To protect our customers, we offer 5 years warranty. If you have a warranty claim, please make a claim by following the instruction below:
- 1. Find your Customer Number from the Final Contract coverpage.
- 2. Take pictures for the the defects of our products with a detailed description. It is better to be a overall shot for your kitchen, then big and clear photos are needed for us to doublecheck the size and model of your products.
- 3. Please email the pictures, dicriptions and customer number to service@ksicabinetry.com
- 4. We will process your claim within 7 business days. Then we will prepare your new product, contact you to confirm a date for your picking it up from our warehouse.
Please keep in mind, all returns are subject to approval by KSI Cuisine Solutions and may be denied if the product has been damaged and is not in the original condition as it was received. You will be subject to a restocking fee on such items exchanged. For more information on individual items, see our warranty policy in the Final Contract.